INSIGHTS

The Patient You Lost Wasn’t Lost in the Operatory

The Patient You Lost Wasn’t Lost in the Operatory

Published on: 09/08/2026

Patients notice far more than their dental care. Every interaction, every wait, every conversation shapes how they feel about your practice. Sometimes the patient you lose wasn’t lost because of your dentistry—but because of the experience.

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The Problem With Asking, “How Did You Hear About Us?”

The Problem With Asking, “How Did You Hear About Us?”

Published on: 08/26/2026

Patients rarely choose a dental practice because of one thing. A referral, Google search, reviews, your website, and social media often work together. Here's why asking "How did you hear about us?" may not tell you the whole story.

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